Shipping and Delivery Policy

Hello, friend! I’m Nisha Elizabeth, and I want you to know exactly what to expect when you order artwork from FsiBlog. I pack every piece with care right here in my London studio, and I’m committed to getting it to you safely and on time.

Our Shipping Promise

When you order from FsiBlog, you’re not just getting a painting or print – you’re getting something I’ve created with my own hands. I take Shipping seriously because I want your artwork to arrive in perfect condition, ready to brighten your space.

What I promise:

• Careful packaging of every item
• Trackable Shipping on all orders
• Clear communication about timing
• Support if anything goes wrong

Where We Ship

Domestic Shipping (United Kingdom)

I ship to all addresses within the United Kingdom, including:

• England
• Scotland
• Wales
• Northern Ireland

UK territories and special locations:

• Channel Islands
• Isle of Man
• British Forces Post Office (BFPO)

International Shipping

I’m happy to ship my artwork worldwide! Currently shipping to:

• Europe – All EU and European countries
• North America – USA, Canada, Mexico
• Australia & New Zealand
• Asia – Major countries including Japan, Singapore, South Korea
• Middle East – UAE, Saudi Arabia, Qatar, and more
• Other regions – Contact me to confirm your location

Can’t find your country? Please email me! I’ll do my best to arrange Shipping to your location.

Processing Time

How Long Before I Ship Your Order

Standard Processing Time: 2-5 Business Days

Here’s what happens after you place your order:

• Day 1: I receive your order and send confirmation.
• Days 1-3: I prepare and carefully package your artwork.
• Day 3-5: Your order ships, and you receive tracking information.

What Affects Processing Time

Original Paintings:

• May require 3-5 days for final touch-ups and sealing
• Custom pieces may take longer (I’ll notify you)

Art Prints:

• Usually ships within 2-3 business days
• Already printed and ready to package

During Busy Periods:

• Holidays and special promotions may add 1-2 days
• I’ll always communicate any delays

Business Days:

• Monday through Friday (excluding UK bank holidays)
• Orders placed on weekends are processed on Monday

Shipping Methods & Delivery Times

United Kingdom Shipping

Standard UK Shipping

• Cost: £4.99 (or FREE on orders over £50)
• Delivery Time: 3-5 business days
• Carrier: Royal Mail or Parcel Force
• Tracking: Yes, provided with every order

Express UK Shipping

• Cost: £9.99
• Delivery Time: 1-2 business days
• Carrier: Royal Mail Special Delivery or DPD
• Tracking: Yes, with signature required

London Local Delivery

• Cost: £3.99 (or FREE on orders over £30)
• Delivery Time: 1-3 business days
• Carrier: Local courier service
• Tracking: Yes

International Shipping

Europe (EU Countries)

• Cost: £12.99 – £19.99 (depending on size/weight)
• Delivery Time: 5-10 business days
• Carrier: Royal Mail International or DHL
• Tracking: Yes

Europe (Non-EU Countries)

• Cost: £14.99 – £22.99
• Delivery Time: 7-14 business days
• Carrier: Royal Mail International
• Tracking: Yes

North America (USA, Canada, Mexico)

• Cost: £19.99 – £34.99
• Delivery Time: 7-15 business days
• Carrier: Royal Mail International or DHL
• Tracking: Yes

Australia & New Zealand

• Cost: £24.99 – £39.99
• Delivery Time: 10-20 business days
• Carrier: Royal Mail International
• Tracking: Yes

Rest of World

• Cost: Calculated at checkout
• Delivery Time: 10-25 business days (varies by location)
• Carrier: Royal Mail International or DHL
• Tracking: Yes

Note: International delivery times are estimates and may vary due to customs processing.

Shipping Costs

How Shipping Is Calculated

Shipping costs are based on:

1. Destination – Where you’re located
2. Size & Weight – Larger pieces cost more to ship
3. Shipping Method – Standard vs. Express

You’ll see the exact shipping cost at checkout before you pay.

Free Shipping Offers

UK Orders:

• FREE standard Shipping on orders over £50
• Automatically applied at checkout

International Orders:

• Occasionally offered during special promotions
• Check the website for current offers

Combined Shipping

Ordering multiple items? Great news!

• I combine Shipping whenever possible
• You’ll save on shipping costs
• Calculated automatically at checkout

Packaging & Handling

How I Protect Your Artwork

Every piece of art I ship is treated like the treasure it is. Here’s how I package your order:

For Original Paintings:

1. Protection Layer – Glassine paper or protective film
2. Rigid Support – Acid-free backing board
3. Corner Protection – Foam or cardboard corners
4. Outer Wrapping – Bubble wrap for cushioning
5. Sturdy Box – Double-walled cardboard box
6. Sealed & Labeled – “Fragile” and “Handle With Care” stickers

For Art Prints:

1. Protective Sleeve – Clear protective covering
2. Flat Rigid Mailer – “Do Not Bend” cardboard mailer
3. Sealed in Plastic – Waterproof protection
4. Clearly Marked – All handling instructions included

Additional Protection:

• All packages are sealed with strong packing tape
• Weather-resistant outer packaging
• Clear shipping labels with tracking barcodes

Environmentally Friendly Packaging

I care about our planet! Where possible, I use:

• Recycled cardboard boxes
• Recyclable packing materials
• Minimal plastic (only where necessary for protection)
• Reusable packaging, when appropriate

You can recycle or reuse all my packaging materials!

Order Tracking

How to Track Your Order

You’ll receive tracking information via email:

• Sent within 24 hours of Shipping
• Includes tracking number and carrier info
• Direct link to track your package

What You Can Track:

• Current location of your package
• Estimated delivery date
• Delivery status updates
• Delivery confirmation

Tracking by Carrier

Royal Mail:

• Track at: www.royalmail.com/track-your-item
• Updates every 24-48 hours
• Final scan at delivery

Parcel Force:

• Track at: www.parcelforce.com/track-trace
• Real-time updates
• 1-hour delivery window notification

DHL:

• Track at: www.dhl.com/en/express/tracking.html
• Live tracking available
• SMS delivery notifications

International Tracking:

• May have delays in updates during customs
• Final delivery tracked by the local postal service

Delivery Process

What Happens at Delivery

Standard Delivery:

• Delivered to your address
• Left in a safe place or with a neighbor (UK)
• Delivery card left if no one is home

Signature Required (Express & International):

• Someone must be home to sign
• Valid ID may be required
• The package returns to the depot if no one is available

Apartment/Building Deliveries:

• Delivered to reception/concierge if available
• The buzzer rang for apartment access
• Instructions in “delivery notes” at checkout help!

If You’re Not Home

UK Deliveries:

• Safe place delivery (if you specify)
• Neighbor delivery (with your permission)
• Collection from local post office (card left)
• Redelivery can be arranged

International Deliveries:

• Usually requires a signature
• Held at the local delivery depot
• A collection card was left with instructions
• Limited time to collect (usually 7-14 days)

Delivery Instructions

At checkout, you can specify:

• Safe place for delivery (behind a gate, on a porch, etc.)
• Neighbor’s address for delivery
• Special delivery instructions
• Best time for delivery (if available)

Please provide clear instructions to help ensure successful delivery!

International Orders – Important Information

Customs, Duties & Taxes

What You Need to Know:

When ordering internationally, additional fees may apply:

Customs Duties:

• Charged by your country’s customs office
• Based on the value of your order
• Varies by country and item type
• You are responsible for these fees

Import Taxes (VAT/GST):

• Applied by your local government
• Percentage of order value
• Different rates in different countries
• You are responsible for these fees

Customs Clearance:

• Your package may be held for inspection
• Can add 2-10 days to delivery time
• I cannot control or speed up this process

I Cannot Predict These Costs:

• Every country has different rules
• Costs vary by order value
• Contact your local customs office for estimates

Customs Documentation

I include all required documentation:

• Commercial invoice
• Customs declaration form (CN22/CN23)
• Accurate item description and value
• Country of origin information

Customs Declaration:

• I declare the full value of your order
• I cannot mark items as “gifts” to avoid fees
• I cannot undervalue items (this is illegal)
• Accurate declarations prevent delays

Customs Delays

International packages may experience delays due to:

• Random customs inspections
• High volume periods (holidays)
• Incomplete customs forms (rare with my Shipping)
• Local postal strikes or issues

Typical customs processing: 1-7 days (can be longer)

I’ll help you track through customs, but I cannot speed up the process.

Delivery Times – Detailed Breakdown

Total Delivery Time Formula

Processing Time + Shipping Time + Customs (if international) = Total Delivery Time

UK Delivery Examples

London – Standard Shipping:

• Processing: 2-3 days
• Shipping: 2-3 days
• Total: 4-6 days

Scotland/Wales/Northern Ireland – Standard:

• Processing: 2-3 days
• Shipping: 3-5 days
• Total: 5-8 days

UK – Express Shipping:

• Processing: 2 days
• Shipping: 1-2 days
• Total: 3-4 days

International Delivery Examples

France/Germany/Netherlands:

• Processing: 2-5 days
• Shipping: 5-7 days
• Customs: 1-3 days
• Total: 8-15 days

USA:

• Processing: 2-5 days
• Shipping: 7-10 days
• Customs: 2-5 days
• Total: 11-20 days

Australia:

• Processing: 2-5 days
• Shipping: 10-15 days
• Customs: 3-7 days
• Total: 15-27 days

These are estimates. Actual delivery may vary.

Delivery Issues

Lost or Stolen Packages

If your package shows as delivered but you didn’t receive it:

Check First:

1. Safe places (porch, garage, back door)
2. With neighbors who may have accepted it
3. Building reception or concierge
4. Family members who may have brought it inside
5. Tracking details for delivery location notes

Still Missing? Contact me within 7 days:

• I’ll file a claim with the carrier
• I’ll send a replacement or issue a refund
• You won’t be charged again

Stolen Packages:

• File a police report (if possible)
• Contact me with the report number
• I’ll work with you to resolve the issue

Damaged in Transit

If your package arrives damaged:

Do This Immediately:

1. Take photos of the damaged box
2. Take pictures of the damaged item
3. Keep all packaging materials
4. Contact me within 7 days

What I’ll Do:

• Send a replacement at no cost (if available)
• OR issue a full refund
• Handle all carrier claims
• Cover all costs

See our Refund and Returns Policy for more details.

Delayed Deliveries

If your order is taking longer than expected:

Contact me if:

• The UK order has not arrived within 10 business days
• The European order has not arrived within 20 business days
• The international order has not arrived within 30 business days

I’ll investigate by:

• Tracking your package with the carrier
• Contacting the local delivery office
• Filing a trace request if needed
• Keeping you updated every step of the way

If the package is confirmed lost:

• Complete refund or free replacement
• No additional cost to you

Address Issues

Incorrect or Incomplete Address

Before Shipping: If I notice an issue with your address:

• I’ll contact you immediately
• We’ll correct it before Shipping
• No delay in your order

After Shipping: If the package is undeliverable due to address errors:

• Return shipping fees may apply
• I’ll contact you to confirm the correct address
• I’ll reship once the address is corrected

International Returns Due to Address Errors:

• May incur additional shipping costs
• You’ll be responsible for reshipment fees

Please double-check your address at checkout!

Address Changes After Order

Can I change my address after ordering?

Before Shipping: Yes!

• Contact me immediately
• I’ll update the address
• No extra fees

After Shipping: Maybe

• Contact the carrier directly with your tracking number
• Some airlines allow delivery redirects
• May incur additional fees from the carrier
• Not always possible

I cannot change the address once the package is in transit.

Undeliverable Packages

What Happens If the Package Can’t Be Delivered

Reasons packages may be undeliverable:

• Incorrect/incomplete address
• No one available to sign (signature required)
• Refused delivery
• Customs issues (international)
• The package was damaged in transit

Return to Sender

If the package returns to me:

Your fault (wrong address, refused delivery):

• Original shipping cost is non-refundable
• Reshipment fees apply if you want it resent
• OR refund minus shipping costs

My fault (wrong item, damaged):

• Free reshipment
• OR full refund, including Shipping
• No cost to you

Carrier fault or undeliverable:

• I’ll work with you to find a solution
• Usually free reshipment
• Shared responsibility approach

Special Shipping Situations

Large or Oversized Artwork

For larger original paintings:

• May require a exceptional courier service
• Custom packaging may be needed
• Shipping costs are calculated individually
• I’ll contact you with the exact cost before Shipping

Typical oversized dimensions:

• Canvas larger than 40” x 30”
• Framed pieces over a specific size
• Multiple large items in one order

Fragile Items

Extra fragile pieces receive:

• Additional padding and protection
• “Fragile” stickers on all sides
• Signature required delivery
• Insurance included automatically

Rush Orders

Need it urgently?

Contact me before ordering:

• I’ll check if rush processing is possible
• Express Shipping available
• Additional fees may apply
• I’ll give you a realistic timeframe

I cannot guarantee delivery dates, but I’ll do my best to help!

Shipping Insurance

Is Your Order Insured?

All orders include basic insurance:

UK Orders:

• Covered up to £100 automatically
• Higher value items can be additionally insured
• No extra cost for standard coverage

International Orders:

• Coverage varies by carrier and destination
• Usually covered up to £50-£100
• Additional insurance is available at checkout

Additional Insurance

For high-value original paintings:

• I recommend additional insurance
• Option available at checkout
• Small percentage of item value
• Complete protection in case of loss or damage

What Insurance Covers:

• Loss in transit
• Damage during Shipping
• Theft from the carrier
• Undeliverable packages

Order Modifications & Cancellations

Can I Modify My Order After Placing It?

Before Shipping: Yes! Contact me immediately if you need to:

• Change the delivery address
• Add items to your order
• Change shipping method
• Update delivery instructions

After Shipping:

• Cannot modify the order
• Address changes must go through the carrier
• Contact me for assistance

Can I Cancel My Order?

Before Shipping (within processing time): Yes! Contact me right away:

• Full refund of the order and Shipping
• No cancellation fees
• Quick refund processing

After Shipping:

• Cannot cancel the order
• You can refuse delivery (package returns to me)
• Or follow our Returns Policy once delivered

Contact for Shipping Questions

Need Help With Your Shipment?

I’m here to help with any shipping questions or concerns!

Contact Me For:

• Tracking issues
• Delayed deliveries
• Damaged packages
• Lost shipments
• Address changes
• Customs questions
• Special shipping requests

How to Reach Me

Email: [Your email address]

Include in Your Message:

• Order number
• Tracking number (if you have it)
• Description of the issue
• Your preferred resolution

Response Time:

• Within 24-48 hours
• Usually much faster
• I’m in London (GMT timezone)

My Address

FsiBlog Nisha Elizabeth 20 Wenlock Road Hoxton, Hoxton West (ward) London Borough of Hackney London, N1 7GU United Kingdom

Holiday & Peak Season Shipping

Shipping During Busy Times

Holiday seasons may affect:

• Processing times (may add 2-3 days)
• Shipping times (carriers are busier)
• Customs processing (international orders)

Major UK Holidays Affecting Shipping:

• Christmas period (20 December – 2 January)
• Easter period
• Bank holidays
• Royal Mail strikes (if any)

Plan Ahead:

• Order early during holiday seasons
• Add extra time for international orders
• Check the website for current processing times
• Contact me for rush orders

Last Order Dates for Christmas

I’ll update the website with specific dates, but generally:

• UK Standard: Order by 15 December
• UK Express: Order by 20 December
• International: Order by 1 December
• Custom Pieces: Order by 15 November

These dates are approximate – check the website for exact cutoffs!

Environmental Responsibility

Sustainable Shipping Practices

I’m committed to reducing environmental impact:

Packaging Materials:

• Recycled and recyclable materials
• Minimal plastic use
• Reusable packaging, when possible
• No excessive packaging

Carbon Footprint:

• Batch shipping when possible
• Efficient packaging to reduce size/weight
• Supporting carriers with green initiatives

You Can Help:

• Reuse packaging materials
• Recycle cardboard and paper
• Choose standard over express (when possible)

My Shipping Promise to You

Here’s what you can always count on:

I promise to:

• Package your artwork with care and protection
• Ship within the stated processing time
• Provide tracking information
• Communicate clearly about any delays
• Resolve issues quickly and fairly
• Stand behind every shipment

Your artwork matters to me. I’ve created it by hand, and I want it to reach you safely and beautifully. If anything goes wrong with Shipping, I’ll make it right.

Important Reminders

Before You Order:

• Double-check your shipping address
• Provide clear delivery instructions
• Choose the correct shipping method for your timeline
• Factor in processing time and holidays

After You Order:

• Save your tracking information
• Check tracking regularly
• Contact me immediately if there’s an issue
• Be available for signature delivery (if required)

International Customers:

• Be aware of potential customs fees
• Provide accurate contact information
• Monitor tracking through customs
• Allow extra time for delivery

Policy Updates

This Shipping and Delivery Policy may be updated to reflect:

• Changes in carrier services
• New shipping destinations
• Updated delivery times
• Improved processes

When updates occur:

• “Last Updated” date changes
• Significant changes announced on the website
• Your order follows the policy in effect when you ordered

Final Thoughts

Shipping artwork isn’t just logistics – it’s the final step in making sure you get to enjoy what I’ve created. I take this responsibility seriously and am committed to ensuring your experience is smooth from click to delivery.

If you ever have questions, concerns, or need help with anything shipping-related, please reach out. I’m not a faceless corporation – I’m a real person who genuinely cares about getting your artwork to you safely.

Thank you for supporting my art and FsiBlog!

With love and care,

Nisha Elizabeth

Questions about Shipping? Contact me anytime – I’m here to help!