Hello, friend! I’m Nisha Elizabeth, and I want you to know exactly what to expect when you order artwork from FsiBlog. I pack every piece with care right here in my London studio, and I’m committed to getting it to you safely and on time.
Our Shipping Promise
When you order from FsiBlog, you’re not just getting a painting or print – you’re getting something I’ve created with my own hands. I take Shipping seriously because I want your artwork to arrive in perfect condition, ready to brighten your space.
What I promise:
- Careful packaging of every item
- Trackable Shipping on all orders
- Clear communication about timing
- Support if anything goes wrong
Where We Ship
Domestic Shipping (United Kingdom)
I ship to all addresses within the United Kingdom, including:
- England
- Scotland
- Wales
- Northern Ireland
UK territories and special locations:
- Channel Islands
- Isle of Man
- British Forces Post Office (BFPO)
International Shipping
I’m happy to ship my artwork worldwide! Currently shipping to:
- Europe – All EU and European countries
- North America – USA, Canada, Mexico
- Australia & New Zealand
- Asia – Major countries including Japan, Singapore, South Korea
- Middle East – UAE, Saudi Arabia, Qatar, and more
- Other regions – Contact me to confirm your location
Can’t find your country? Please email me! I’ll do my best to arrange Shipping to your location.
Processing Time
How Long Before I Ship Your Order
Standard Processing Time: 2-5 Business Days
Here’s what happens after you place your order:
- Day 1: I receive your order and send confirmation.
- Days 1-3: I prepare and carefully package your artwork.
- Day 3-5: Your order ships, and you receive tracking information.
What Affects Processing Time
Original Paintings:
- May require 3-5 days for final touch-ups and sealing
- Custom pieces may take longer (I’ll notify you)
Art Prints:
- Usually ships within 2-3 business days
- Already printed and ready to package
During Busy Periods:
- Holidays and special promotions may add 1-2 days
- I’ll always communicate any delays
Business Days:
- Monday through Friday (excluding UK bank holidays)
- Orders placed on weekends are processed on Monday
Shipping Methods & Delivery Times
United Kingdom Shipping
Standard UK Shipping
- Cost: £4.99 (or FREE on orders over £50)
- Delivery Time: 3-5 business days
- Carrier: Royal Mail or Parcel Force
- Tracking: Yes, provided with every order
Express UK Shipping
- Cost: £9.99
- Delivery Time: 1-2 business days
- Carrier: Royal Mail Special Delivery or DPD
- Tracking: Yes, with signature required
London Local Delivery
- Cost: £3.99 (or FREE on orders over £30)
- Delivery Time: 1-3 business days
- Carrier: Local courier service
- Tracking: Yes
International Shipping
Europe (EU Countries)
- Cost: £12.99 – £19.99 (depending on size/weight)
- Delivery Time: 5-10 business days
- Carrier: Royal Mail International or DHL
- Tracking: Yes
Europe (Non-EU Countries)
- Cost: £14.99 – £22.99
- Delivery Time: 7-14 business days
- Carrier: Royal Mail International
- Tracking: Yes
North America (USA, Canada, Mexico)
- Cost: £19.99 – £34.99
- Delivery Time: 7-15 business days
- Carrier: Royal Mail International or DHL
- Tracking: Yes
Australia & New Zealand
- Cost: £24.99 – £39.99
- Delivery Time: 10-20 business days
- Carrier: Royal Mail International
- Tracking: Yes
Rest of World
- Cost: Calculated at checkout
- Delivery Time: 10-25 business days (varies by location)
- Carrier: Royal Mail International or DHL
- Tracking: Yes
Note: International delivery times are estimates and may vary due to customs processing.
Shipping Costs
How Shipping Is Calculated
Shipping costs are based on:
- Destination – Where you’re located
- Size & Weight – Larger pieces cost more to ship
- Shipping Method – Standard vs. Express
You’ll see the exact shipping cost at checkout before you pay.
Free Shipping Offers
UK Orders:
- FREE standard Shipping on orders over £50
- Automatically applied at checkout
International Orders:
- Occasionally offered during special promotions
- Check the website for current offers
Combined Shipping
Ordering multiple items? Great news!
- I combine Shipping whenever possible
- You’ll save on shipping costs
- Calculated automatically at checkout
Packaging & Handling
How I Protect Your Artwork
Every piece of art I ship is treated like the treasure it is. Here’s how I package your order:
For Original Paintings:
- Protection Layer – Glassine paper or protective film
- Rigid Support – Acid-free backing board
- Corner Protection – Foam or cardboard corners
- Outer Wrapping – Bubble wrap for cushioning
- Sturdy Box – Double-walled cardboard box
- Sealed & Labeled – “Fragile” and “Handle With Care” stickers
For Art Prints:
- Protective Sleeve – Clear protective covering
- Flat Rigid Mailer – “Do Not Bend” cardboard mailer
- Sealed in Plastic – Waterproof protection
- Clearly Marked – All handling instructions included
Additional Protection:
- All packages are sealed with strong packing tape
- Weather-resistant outer packaging
- Clear shipping labels with tracking barcodes
Environmentally Friendly Packaging
I care about our planet! Where possible, I use:
- Recycled cardboard boxes
- Recyclable packing materials
- Minimal plastic (only where necessary for protection)
- Reusable packaging, when appropriate
You can recycle or reuse all my packaging materials!
Order Tracking
How to Track Your Order
You’ll receive tracking information via email:
- Sent within 24 hours of Shipping
- Includes tracking number and carrier info
- Direct link to track your package
What You Can Track:
- Current location of your package
- Estimated delivery date
- Delivery status updates
- Delivery confirmation
Tracking by Carrier
Royal Mail:
- Track at: www.royalmail.com/track-your-item
- Updates every 24-48 hours
- Final scan at delivery
Parcel Force:
- Track at: www.parcelforce.com/track-trace
- Real-time updates
- 1-hour delivery window notification
DHL:
- Track at: www.dhl.com/en/express/tracking.html
- Live tracking available
- SMS delivery notifications
International Tracking:
- May have delays in updates during customs
- Final delivery tracked by the local postal service
Delivery Process
What Happens at Delivery
Standard Delivery:
- Delivered to your address
- Left in a safe place or with a neighbor (UK)
- Delivery card left if no one is home
Signature Required (Express & International):
- Someone must be home to sign
- Valid ID may be required
- The package returns to the depot if no one is available
Apartment/Building Deliveries:
- Delivered to reception/concierge if available
- The buzzer rang for apartment access
- Instructions in “delivery notes” at checkout help!
If You’re Not Home
UK Deliveries:
- Safe place delivery (if you specify)
- Neighbor delivery (with your permission)
- Collection from local post office (card left)
- Redelivery can be arranged
International Deliveries:
- Usually requires a signature
- Held at the local delivery depot
- A collection card was left with instructions
- Limited time to collect (usually 7-14 days)
Delivery Instructions
At checkout, you can specify:
- Safe place for delivery (behind a gate, on a porch, etc.)
- Neighbor’s address for delivery
- Special delivery instructions
- Best time for delivery (if available)
Please provide clear instructions to help ensure successful delivery!
International Orders – Important Information
Customs, Duties & Taxes
What You Need to Know:
When ordering internationally, additional fees may apply:
Customs Duties:
- Charged by your country’s customs office
- Based on the value of your order
- Varies by country and item type
- You are responsible for these fees
Import Taxes (VAT/GST):
- Applied by your local government
- Percentage of order value
- Different rates in different countries
- You are responsible for these fees
Customs Clearance:
- Your package may be held for inspection
- Can add 2-10 days to delivery time
- I cannot control or speed up this process
I Cannot Predict These Costs:
- Every country has different rules
- Costs vary by order value
- Contact your local customs office for estimates
Customs Documentation
I include all required documentation:
- Commercial invoice
- Customs declaration form (CN22/CN23)
- Accurate item description and value
- Country of origin information
Customs Declaration:
- I declare the full value of your order
- I cannot mark items as “gifts” to avoid fees
- I cannot undervalue items (this is illegal)
- Accurate declarations prevent delays
Customs Delays
International packages may experience delays due to:
- Random customs inspections
- High volume periods (holidays)
- Incomplete customs forms (rare with my Shipping)
- Local postal strikes or issues
Typical customs processing: 1-7 days (can be longer)
I’ll help you track through customs, but I cannot speed up the process.
Delivery Times – Detailed Breakdown
Total Delivery Time Formula
Processing Time + Shipping Time + Customs (if international) = Total Delivery Time
UK Delivery Examples
London – Standard Shipping:
- Processing: 2-3 days
- Shipping: 2-3 days
- Total: 4-6 days
Scotland/Wales/Northern Ireland – Standard:
- Processing: 2-3 days
- Shipping: 3-5 days
- Total: 5-8 days
UK – Express Shipping:
- Processing: 2 days
- Shipping: 1-2 days
- Total: 3-4 days
International Delivery Examples
France/Germany/Netherlands:
- Processing: 2-5 days
- Shipping: 5-7 days
- Customs: 1-3 days
- Total: 8-15 days
USA:
- Processing: 2-5 days
- Shipping: 7-10 days
- Customs: 2-5 days
- Total: 11-20 days
Australia:
- Processing: 2-5 days
- Shipping: 10-15 days
- Customs: 3-7 days
- Total: 15-27 days
These are estimates. Actual delivery may vary.
Delivery Issues
Lost or Stolen Packages
If your package shows as delivered but you didn’t receive it:
Check First:
- Safe places (porch, garage, back door)
- With neighbors who may have accepted it
- Building reception or concierge
- Family members who may have brought it inside
- Tracking details for delivery location notes
Still Missing? Contact me within 7 days:
- I’ll file a claim with the carrier
- I’ll send a replacement or issue a refund
- You won’t be charged again
Stolen Packages:
- File a police report (if possible)
- Contact me with the report number
- I’ll work with you to resolve the issue
Damaged in Transit
If your package arrives damaged:
Do This Immediately:
- Take photos of the damaged box
- Take pictures of the damaged item
- Keep all packaging materials
- Contact me within 7 days
What I’ll Do:
- Send a replacement at no cost (if available)
- OR issue a full refund
- Handle all carrier claims
- Cover all costs
See our Refund and Returns Policy for more details.
Delayed Deliveries
If your order is taking longer than expected:
Contact me if:
- The UK order has not arrived within 10 business days
- The European order has not arrived within 20 business days
- The international order has not arrived within 30 business days
I’ll investigate by:
- Tracking your package with the carrier
- Contacting the local delivery office
- Filing a trace request if needed
- Keeping you updated every step of the way
If the package is confirmed lost:
- Complete refund or free replacement
- No additional cost to you
Address Issues
Incorrect or Incomplete Address
Before Shipping: If I notice an issue with your address:
- I’ll contact you immediately
- We’ll correct it before Shipping
- No delay in your order
After Shipping: If the package is undeliverable due to address errors:
- Return shipping fees may apply
- I’ll contact you to confirm the correct address
- I’ll reship once the address is corrected
International Returns Due to Address Errors:
- May incur additional shipping costs
- You’ll be responsible for reshipment fees
Please double-check your address at checkout!
Address Changes After Order
Can I change my address after ordering?
Before Shipping: Yes!
- Contact me immediately
- I’ll update the address
- No extra fees
After Shipping: Maybe
- Contact the carrier directly with your tracking number
- Some airlines allow delivery redirects
- May incur additional fees from the carrier
- Not always possible
I cannot change the address once the package is in transit.
Undeliverable Packages
What Happens If the Package Can’t Be Delivered
Reasons packages may be undeliverable:
- Incorrect/incomplete address
- No one available to sign (signature required)
- Refused delivery
- Customs issues (international)
- The package was damaged in transit
Return to Sender
If the package returns to me:
Your fault (wrong address, refused delivery):
- Original shipping cost is non-refundable
- Reshipment fees apply if you want it resent
- OR refund minus shipping costs
My fault (wrong item, damaged):
- Free reshipment
- OR full refund, including Shipping
- No cost to you
Carrier fault or undeliverable:
- I’ll work with you to find a solution
- Usually free reshipment
- Shared responsibility approach
Special Shipping Situations
Large or Oversized Artwork
For larger original paintings:
- May require a exceptional courier service
- Custom packaging may be needed
- Shipping costs are calculated individually
- I’ll contact you with the exact cost before Shipping
Typical oversized dimensions:
- Canvas larger than 40” x 30”
- Framed pieces over a specific size
- Multiple large items in one order
Fragile Items
Extra fragile pieces receive:
- Additional padding and protection
- “Fragile” stickers on all sides
- Signature required delivery
- Insurance included automatically
Rush Orders
Need it urgently?
Contact me before ordering:
- I’ll check if rush processing is possible
- Express Shipping available
- Additional fees may apply
- I’ll give you a realistic timeframe
I cannot guarantee delivery dates, but I’ll do my best to help!
Shipping Insurance
Is Your Order Insured?
All orders include basic insurance:
UK Orders:
- Covered up to £100 automatically
- Higher value items can be additionally insured
- No extra cost for standard coverage
International Orders:
- Coverage varies by carrier and destination
- Usually covered up to £50-£100
- Additional insurance is available at checkout
Additional Insurance
For high-value original paintings:
- I recommend additional insurance
- Option available at checkout
- Small percentage of item value
- Complete protection in case of loss or damage
What Insurance Covers:
- Loss in transit
- Damage during Shipping
- Theft from the carrier
- Undeliverable packages
Order Modifications & Cancellations
Can I Modify My Order After Placing It?
Before Shipping: Yes! Contact me immediately if you need to:
- Change the delivery address
- Add items to your order
- Change shipping method
- Update delivery instructions
After Shipping:
- Cannot modify the order
- Address changes must go through the carrier
- Contact me for assistance
Can I Cancel My Order?
Before Shipping (within processing time): Yes! Contact me right away:
- Full refund of the order and Shipping
- No cancellation fees
- Quick refund processing
After Shipping:
- Cannot cancel the order
- You can refuse delivery (package returns to me)
- Or follow our Returns Policy once delivered
Contact for Shipping Questions
Need Help With Your Shipment?
I’m here to help with any shipping questions or concerns!
Contact Me For:
- Tracking issues
- Delayed deliveries
- Damaged packages
- Lost shipments
- Address changes
- Customs questions
- Special shipping requests
How to Reach Me
Email: [Your email address]
Include in Your Message:
- Order number
- Tracking number (if you have it)
- Description of the issue
- Your preferred resolution
Response Time:
- Within 24-48 hours
- Usually much faster
- I’m in London (GMT timezone)
My Address
FsiBlog Nisha Elizabeth 20 Wenlock Road Hoxton, Hoxton West (ward) London Borough of Hackney London, N1 7GU United Kingdom
Holiday & Peak Season Shipping
Shipping During Busy Times
Holiday seasons may affect:
- Processing times (may add 2-3 days)
- Shipping times (carriers are busier)
- Customs processing (international orders)
Major UK Holidays Affecting Shipping:
- Christmas period (20 December – 2 January)
- Easter period
- Bank holidays
- Royal Mail strikes (if any)
Plan Ahead:
- Order early during holiday seasons
- Add extra time for international orders
- Check the website for current processing times
- Contact me for rush orders
Last Order Dates for Christmas
I’ll update the website with specific dates, but generally:
- UK Standard: Order by 15 December
- UK Express: Order by 20 December
- International: Order by 1 December
- Custom Pieces: Order by 15 November
These dates are approximate – check the website for exact cutoffs!
Environmental Responsibility
Sustainable Shipping Practices
I’m committed to reducing environmental impact:
Packaging Materials:
- Recycled and recyclable materials
- Minimal plastic use
- Reusable packaging, when possible
- No excessive packaging
Carbon Footprint:
- Batch shipping when possible
- Efficient packaging to reduce size/weight
- Supporting carriers with green initiatives
You Can Help:
- Reuse packaging materials
- Recycle cardboard and paper
- Choose standard over express (when possible)
My Shipping Promise to You
Here’s what you can always count on:
I promise to:
- Package your artwork with care and protection
- Ship within the stated processing time
- Provide tracking information
- Communicate clearly about any delays
- Resolve issues quickly and fairly
- Stand behind every shipment
Your artwork matters to me. I’ve created it by hand, and I want it to reach you safely and beautifully. If anything goes wrong with Shipping, I’ll make it right.
Important Reminders
Before You Order:
- Double-check your shipping address
- Provide clear delivery instructions
- Choose the correct shipping method for your timeline
- Factor in processing time and holidays
After You Order:
- Save your tracking information
- Check tracking regularly
- Contact me immediately if there’s an issue
- Be available for signature delivery (if required)
International Customers:
- Be aware of potential customs fees
- Provide accurate contact information
- Monitor tracking through customs
- Allow extra time for delivery
Policy Updates
This Shipping and Delivery Policy may be updated to reflect:
- Changes in carrier services
- New shipping destinations
- Updated delivery times
- Improved processes
When updates occur:
- “Last Updated” date changes
- Significant changes announced on the website
- Your order follows the policy in effect when you ordered
Final Thoughts
Shipping artwork isn’t just logistics – it’s the final step in making sure you get to enjoy what I’ve created. I take this responsibility seriously and am committed to ensuring your experience is smooth from click to delivery.
If you ever have questions, concerns, or need help with anything shipping-related, please reach out. I’m not a faceless corporation – I’m a real person who genuinely cares about getting your artwork to you safely.
Thank you for supporting my art and FsiBlog!
With love and care,
Nisha Elizabeth
Questions about Shipping? Contact me anytime – I’m here to help!